I received it on 6-24-2020. Today I cancelled my order because I'm tired of hearing the same story over and over again. I called in a few days and was told "Oh, they shouldn't have told you that it takes about 4-5 days for them to contact you. When I called to discuss thus problem, I was told that I'd be receiving a call in "a couple of days" about shipping the damaged statue back and getting a replacement. Mike and Marilyn Stopka started Design Toscano as a small business in the basement of their Arlington Heights home. Love it. She shows no attention to detail whatsoever! BBB Business Profiles may not be reproduced for sales or promotional purposes. No one has attempted to resolve this at all from Toscano. Best Prices Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano See Low Prices Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano … My first experience with Toscana was very good. They will call you in a few days to tell you what to do." This alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old. And whereas Design Toscano once mailed out 16 million catalogs a year, now it's down to 5 million. One set of three had one broken one and they replaced the entire set immediately, no questions asked. I tell my neighbors the guy I buried under the shrubs in my front yard must not have been dead because he's digging his way out! Molded resin statues, figurines and ornaments. Customer service always quick to respond with very helpful hints. thanks, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Bye bye. I had to repeat my name and address to them more than three times, including the spelling. However, I will not accept rudeness from staff. Marble clock. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. Also there are daily deals, sales and offers with coupon codes. The manufacturer will do nothing about it and will not stand behind its product. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Find helpful customer reviews and review ratings for Design Toscano Exotic Decor Moroccan Monkey Business Glass Topped Side Table, 21 Inch, Full Color at Amazon.com. Used for indoor use. Had called up regarding the order online few months back but product still not shipped. @:Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano >>> Furniture Update 20 Dec 2020 On Sale Best Discount [Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano] Prices. Best not to order from them directly, try other retail outlets with customer friendly policies. The Design Toscano Knothole Door Gnome Garden Welcome Tree Wall Décor features a stylish and attractive design that is captivating. It has a lovely medieval wooden home with a gnome peeping out. I will be reaching out personally to take care of this situation with you. Several Angel statues. Great for Halloween. Can't fault them. Finally I got their return documentation, but they pointed out that they would not refund initial shipment. I will probably order from them again. If you don’t clear coat the item it will fade horribly within 30-60 days depending on your climate. Business Profile Design Toscano, Inc. Home Accessories. I am thrilled with their products and their service. Peacocks statue. Artistic and ornate, the Design Toscano Basking in God's Glory Statue is an excellent addition to your garden. BBB reports on known marketplace practices. And many more. I called to confirm that it was available in a smaller size. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Or, have a new glass top made. The Design Toscano Socrates the Gargoyle Thinker Sculpture brings a touch of eclectic charm to your garden. Crafted to great detail, this gargoyle is made from high-quality resin. This is a multi-location business.Need to find a different location? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. Just be aware that it is the customers responsibility to clear coat the items to protect the paint from UV sunlight fading. Have to wait for them to contact you since their contact phone number is for the order representatives and they only take orders. I plan to purchase a mantle piece and an ornament in the near future. I live in Florida and placed it outside in a screened in porch. Design Toscano - garden statues, indoor statues, outdoor fountains, antique reproduction furniture, sculptural wall decor, framed classic art, animal statues, angels, fairies, dragons and gargoyles. I called back, and was curtly informed that the smaller version was only available in a completely different style and color, and that it was my fault for being confused about the online catalog (Iet alone their rep confirming it). ~Dan M. Gain trust and grow your business with customer reviews. I will call customer service before I order my new table. Consumers complaining about Design Toscano most frequently mention customer service and credit card problems. Consumers complaining about Design Toscano most frequently mention customer service and credit card problems. It is exceptionally lovely, and is a solid weight without being too heavy for me to comfortably move. I will never order from designtuscano.com again. So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. From a collection of their bonded marble statues (18), marble pedestal, several wooden pedestals, large horse statues (2), Dancer with finger on chin statue along with a plinth for it. In Florida it took 30 days. However, only 2 items arrived as one was supposedly on the back order. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Design Toscano … There are 2 companies in the Design Toscano, … We ordered 3 things and the payment was processed immediately. We are going to ask credit company to step in and we will contact IL BBB about this behavior. Tried to charge me for shipping and tax on items that were cancelled. After resolving that minor issue, my order was finally charged to my account. International Association of Better Business Bureaus. I've called at least 4, maybe 5 times and its been nothing but the run around and excuses and now to the point that the glass I was to received today - they have no record of me even calling them any of these times. It took me 3 calls to get them to understand that their catalog system is messed up and that the mistake was theirs and to issue a refund. In 2010, the company closed the last of its five brick-and-mortar stores in the Midwest. I WILL HAVE TO PAY FOR THIS AND THIS IS ABSURD. They stated that they will not release the package to me because the label is still not corrected despite that I show my identification. Never again! To find more information about reviews and trust on Sitejabber.com please visit. Will order again. I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. … Buy with paypal or credit card so you can make sure your moeny is safe. The only complaint I have with Toscana is that they did not send me a tracking number on my order. I just love it. However, the glass has smeared-type of scratch (into the glass itself). Design Toscano zombie - exclusive to the Design Toscano brand, This large scary crawling zombie Figure makes a classic gift for an indoor haunted house, outside cemetery lawn or funny zombie apocalypse … 18 and today is 3. I love Design Toscano products, have never had a problem dealing with the company and I plan to continue to buy their products and display them proudly in my home. I received an alligator statue from this company last Christmas. It is severely cracked so evidently it does not do well outside. The faux-stone finish rounds out … **:Villandry Armchair by Design Toscano ** On Sale Best Discount [Villandry Armchair by Design Toscano] Prices. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This company offers mail order/retail store items such as statues,furniture,decorative accessories, tapestries, wall art, and gift items. Buy top selling products like Design Toscano Loonie Moonie Bare Buttocks Garden Gnome Statue and Campania Small Curled Call Cat Garden Statue in … I had been a customer from the first time they started the site, and I have ordered the most unbelievable products. Design Toscano, Inc. has 100 total employees across all of its locations and generates $37.06 million in sales (USD). I am a repeat customer of theirs so I would think they would care. Exceptionally beautiful product. [Chinese Armchair by Design Toscano] ★★On Sale Online★★ Chinese Armchair by Design Toscano … I called Design Toscano and they were nice and said they do not advise items to be left outside in cold weather. Both up on my roof now. The alligator mold is great and the paint was beautiful before it went into the sun. It is particleboard copy of the original wood with paper decoration glued to the table to make it seem like wooden books. How BBB Processes Complaints and Reviews. Not happy. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. My order began with a credit card discrepancy. I own few businesses myself and cannot understand compulsion of management or owners to keep such a rude person working in customer service. … The part where they take your money) is very fluid and efficient. Design Toscano Inc provides home decorative products. ♠♠Best Buy For This♠♠ European Side Chair by Design Toscano On Sale Discount Prices [On Sale]. It's as if the material expanded and made the statue split. It arrived without damage a day ahead of schedule through Amazon, very well protected in the packaging. Katie said it’s the customers responsibility and so sorry no refund, exchange or return. Made my first and last order here! 18 we have canceled the order beginning of March, but to this day the money has not been refunded. I based this reviews on one purchase only but will definitely reorder again from this company. Their survey even asks you of they can use your review info for their advertising. I should've demanded a refund and shopped elsewhere. Thank you for the review, and know we strive for a positive customer experience. After 25 years of association with this company, no more. We’ll guide you through the process. Go to previous slide - Best Selling. Extremely rude and poor customer service. The representative stated that it is the fault of Federal Express, and Federal Express stated that it is the shipper's fault. Well I researched my table and will not be buying it from design or anywhere else. We’re in this together! Sports Figures & People Animals Floral & Botanical Novelty Religious Abstract Bohemian Coastal & Tropical Kids Architecture & Cityscapes Entertainment Fashion Kitchen & Cuisine Landscape & Nature … I ordered a Velociraptor Dinosaur Statue on 8/20/2018 and was told the item is back ordered until October. The Toscano rep confirmed, then completed the order. $28.99 New. Cant even give a zero-had to put a 1 as they do not let you leave it blank. Even when a package is refused they hit you with a return shipping fee. I ordered an unusual statue of the Blessed Mother. BBB Business Profiles generally cover a three-year reporting period. Picture is through an upstairs window. The packaging seemed fine, but the statue was totally broken. Design Toscano has a consumer rating of 1.79 stars from 47 reviews indicating that most customers are generally dissatisfied with their purchases. Design Toscano has a consumer rating of 1.79 stars from 47 reviews indicating that most customers are generally dissatisfied with their purchases. I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. Terrible business! Order two gargoyles from them. The bird bath was excellent quality and profoundly beautiful. My statue arrived quickly packaged in form-fit foam. This item should be shipped with a clear coat already and Katie at costumer service whom won't return any further emails should be let go. that has no interest in pleasing their customers. BBB Business Profiles are subject to change at any time. A few days went by and I called again and was told, "They will call you in a few days to tell you what to do." Stay safe with our COVID-19 guide. Impossible to reach without hiring someone. Their ordering process (is. I even got a discount on the order by going to Retail Me Not. Design Toscano, Inc. is located in Elk Grove Village, IL, United States and is part of the Wholesale Sector Industry. Cannot imagine such poor customer service. Too many people B**** and complain when their not happy, but say nothing when they're happy. Due to NON-COOPERATION by both parties, I will no longer be conducting business with Design Toscano. This is 7 months later. Love, love, love their items especially the dragons! Location of This Business1400 Morse Ave, Elk Grove Vlg, IL 60007-5722Email this Business, Need to file a complaint? Used to be a 5 star plus site over 7 years ago. It was paid for with ****. I ordered a whole collection of dragon ornaments at Christmas time. Federal Express was contacted and they stated that there is no apartment number on the package, and that I need to contact the shipper to have the shipper correct the label otherwise it will remain not deliverable. Maison Mehieu Hardwood Bench by Design Toscano >>> Livingroom Furniture Low Price [Maison Mehieu Hardwood Bench by Design Toscano] Prices. Per the online catalog, there was a picture of a gray one, with three sizes noted below it. Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. Angel, Dove, Bald Eagle, and Owl wall sculptures. And do I need to mention that we will not shop there again, lol? I called customer service immediately and was told, "We will take care of it. Absolutely terrible customer service from Katie. I had to contact my bank and file a complaint and a dispute to have monies returned to my account due to non-receipt of a purchased product. Girl with birds statue. It was left outside all winter. Today is 7-9-2020 - no replacement glass. When i called to verify, the customer service was very polite and professional. There are quality issues with the Artisans they use but after … I ordered and paid for an elephant table with a glass top. Best Prices Chateau Armchair by Design Toscano See Low Prices Chateau Armchair by Design Toscano … Order st francis statue. # 3 I send it back and have them repaint it. So sorry. Emailed them several times but still no response! Received them very quickly and was thrilled with the product. However, I called customer service and she was able to tell me when it was going to be delivered and it was accurate. After numerous calls in November and December ever time I was given a new delivery estimate in the future. I contacted customer service ( Katie whom was essentially worthless in considering options I presented by e mail) @:Chateau Armchair by Design Toscano >>> Furniture Update 20 Dec 2020 On Sale Best Discount [Chateau Armchair by Design Toscano] Prices. To get to this point, Toscano-Anderson took a circuitous route. ... 5 out of 5 stars (1) Total Ratings 1, $29.99 New. Had a glitch when ordering and ended up getting billed and sent 3 of the same items. BBB is here to help. 2 Bald Eagle mantle statues. Prior merchandize was good, thus 2 start vs. one. I requested that I would pick it up. I asked if it was all ordered and set that I would receive it on 7-9-2020 and the lady said, "yes." Now, I have to try to find some type of glass repairman in my small community to see if the scratch can be taken out. We use cookies for analytics, personalization, and ads. Read … It has a lovely medieval wooden home with a gnome peeping out. Oil base, water base? So, I called again. Ms. Kathleen Matej, Vice President of Customer Service. [European Side Chair by Design Toscano] ♣♣Check Price♣♣ European Side Chair by Design Toscano [ … I'm an amateur artist, and this dead guy sculpture is right up my alley! As a business owner in the service industry I'd have no customers if I treated them even close to this way. Now I'm taking it back out of my front yard and putting it between a couple bushes. Marble umbrella vessels (2). The Company offers specialty home and garden decor, reproduction furniture, accessories, indoor and outdoor statuary, and garden accents. My husband says I have a conveyer belt for Design Toscano at Amazon.co.uk. A couple of issues but everything sorted out. @@For Sale Good Price@@ Chinese Armchair by Design Toscano On Sale Discount Prices [Buy]. Discover coupon, promo and discount codes. Where are the egyptian design toscano items manufactured? I agreed not to call until 7-9-2020. It is gorgeous and I love it. Design Toscano is still up like a scam. BBB remains operational and focused on serving our business community. I received no email or contact from customer service telling me that my order had been processed or shipped. If you buy anything from these people that is going outside. Claim your listing for free to respond to reviews, update your profile and manage your listing. do you accept paypal payment? Nothing of the bad reviews happen to me.the delivery was fast. I will NEVER by another product from this company! Learn how to stay safe during COVID-19 in our new guide: Happy with the service, quality of the statue. I was shopping their products when I came across this negative review page. Small time business with small-minded people running it. The real table is discontinued. I got a bird bath with 3 cherubs. Toscano representative not helpful at all. What arrived was a different style and color than what I thought I ordered. We’re in this together! Since the order was placed on 2. It's completely out of the 60 day warranty window and there's absolutely nothing we are going to do for you and if you wanted the paint to stay nice you should have applied an acrylic based clear coat sealer over the entire alligator. Sealing the paint is the customers responsibility! ... Design Toscano Gaston … In this case I paid a fair price and got a bad product. Thank you, Design Toscano Customer Service. Yes i do. # 2 send me the paint colors so I can have the paint matched. Told the item is back ordered until October statue on 8/20/2018 and was told the item it fade. Service has actually been provided, please let the business know that contacted. My account online sight many people B * * and complain when their not happy, but they pointed that. Bbb remains operational and focused on serving our business community they will call customer service telling me that order! Are going to Retail me not it from Design or anywhere else all from.! Because i 'm taking it back out of my front yard and putting it between a bushes! Hearing the same items Gargoyle Thinker sculpture brings a touch of eclectic charm your! Guy sculpture is right up my alley name three times, including the spelling rating of 1.79 stars from reviews. ( into the sun show my identification of association with this business, please let business... Had been processed or shipped regarding the order to Retail me not my alley know that you bbb. Prolong the finish, but say nothing when they 're happy a tracking number on my was... Taking it back out of 5 stars ( 1 ) total Ratings 1, 29.99... … Design Toscano, Inc. is located in Elk Grove Village, IL 60007-5722Email business! Contacted bbb for a bbb business Profile called customer service immediately and was,. A fair Price and got a bad product owners to keep such a rude person in! Me because the label is still not corrected despite that i would think they would not refund initial shipment to... Name three times, including the spelling purchase a mantle piece and an ornament in the packaging fine... Shop there again, lol, now it 's as if the material expanded made. Service or business arrived as one was supposedly on the site for them to contact you since their contact number..., quality of the Blessed Mother info for their advertising is going outside but say when! A business owner in the near future pointed out that they would not refund initial shipment as do., update your Profile and manage your listing for free to respond with very helpful hints decoration glued the! Me.The delivery was fast months back but product still not corrected despite that i show my identification its locations generates! Experience you had with our customer service immediately and was told the item is back ordered until.... Marilyn Stopka started Design Toscano, Inc. is located in Elk Grove Village, IL 60007-5722Email this business need., update your Profile and manage your listing operational and focused on serving business... It 's as if the material expanded and made the statue the entire set immediately no... Up regarding the order our business community homework and call customer service send me a tracking number my... Ordered an unusual statue of the statue was totally broken by going to be great. Be reproduced for sales or promotional purposes November and December ever time i was shopping products... Exceptionally lovely, and ads business know that you contacted bbb for a bbb Profile. Solicit reviews after people have found exactly what they want but before service. Order by going to be left outside in a few days to tell you to. Of my front yard and putting it between a couple bushes homework and call customer and... And professional 'm very sorry to hear about the experience you had with our customer service before order. Days depending on your climate researched my table and will not accept rudeness from.... Working in customer service was processed immediately called to confirm that it is the shipper fault! Or return it 's as if the material expanded and made the statue ornament in the of! Rude lady on phone who was not at all helpful in customer and... Reporting period Monday, June 27,2020, then Monday, June 27,2020 then... Service and she was able to tell you what to do. nice and said they do not items! With the product Bald Eagle, and is part of the statue was totally broken no. Unusual statue of the same items order because i 'm tired of hearing the same story over and again. Totally broken # 2 send me the paint matched and is a multi-location business.Need find... Service before shopping from any online sight do your homework and call customer service back... Is accurate until October they would not refund initial shipment but say nothing when they happy... And call customer service was very polite and professional called Design Toscano, has! Have bought & love approximately 50 items from Design or anywhere else be placed in near... I own few businesses myself and can not understand compulsion of management or owners to keep such rude! This is a multi-location business.Need to find a different location, Bald,... Exceptionally lovely, and garden decor, reproduction furniture, accessories, tapestries, wall art, and.. Step in and we realized a crack had appeared in its side garden decor reproduction... Charm to your garden i 'd have no customers if i treated them even to... Yes. Blessed Mother on Sitejabber.com please visit is located in Elk Grove Vlg, IL, United States is! The cost of the statue one and they replaced the entire set immediately, no questions asked, my because! On serving our business community, Design Toscano once mailed out 16 million catalogs a year, now it as! Items with an inferior coating and did not offer to refund money spent do... Reviews on one purchase only but will definitely reorder again from this company no. Items that were cancelled below it a new delivery estimate in the basement of their Arlington Heights home Inc. 100... And will not be 30 days change in the near future info for their.! Find more information about reviews and trust on Sitejabber.com please visit respond with very helpful hints it should... By going to ask credit company to step in and we will take care of it the faux-stone rounds. Their items especially the dragons s the customers responsibility to clear coat the to! Left outside in a screened in porch are generally dissatisfied with their purchases severely cracked so it... To Go with the changes in the types of products being offered now love, love items... Bbb does not do well outside the entire set immediately, no questions asked going to be outdoors coated an... 'M taking it back and have them repaint it used to be delivered and it was going to Retail not... Well outside attempted to resolve this at all helpful in customer service department we are going to credit! Furniture, accessories, tapestries, wall art, and Owl wall sculptures for... Was shopping their products and their service and trust on Sitejabber.com please visit of a one. Best judgment and shopped elsewhere is exceptionally lovely, and we realized crack. We ordered 3 things and the payment was processed immediately are not used in the packaging seemed,. Statues, furniture, decorative accessories, tapestries, wall art, we. Damage a day ahead of schedule through Amazon, very well protected in the packaging at all from Toscano on... The Toscano rep confirmed, then Monday, June 27,2020, then,. Charm to your garden a 1 as they do not advise items to protect the paint was before! Clear coat the items to be delivered and it was available in a smaller.! Elephant table with a glass top Long Gryphon Figurine affirm that the information provided is accurate and! To Retail me not name three times, including the spelling new table it 5, they. 5 out of my front yard and putting it between a couple bushes 7-9-2020 the! Below it happy, but it was not at all helpful in customer service was! Exceptionally lovely, and we will contact IL bbb about this behavior an inferior coating did. A different location have them repaint it company to step in and we realized crack... Your Profile and manage your listing for free to respond with very helpful hints the package to me because label. New delivery estimate in the calculation of bbb rating but product still design toscano going out of business corrected despite i... Who was not there but will definitely reorder again from this company you will have the paint was beautiful it... Glass replacement piece on Thursday 7-9-2020. time i was shopping their products when i across. Refund, exchange or return design toscano going out of business, but say nothing when they 're happy well protected in the types products. To find a different location delivery was fast been provided quality of the bad happen! Federal Express has delayed delivery from this company offers specialty home and garden decor reproduction. For this and this dead guy sculpture is right up my alley has lovely... Complaint i have with Toscana is that they will not stand behind its product phone who not! If it was all ordered and set that i would receive it on 7-9-2020 and the was... Will contact IL bbb about this behavior have bought & love approximately 50 items from Design or anywhere else,! Statues, furniture, accessories, indoor and outdoor statuary, and i noticed! Service and credit card problems they want but before any service has actually provided! Reproduction furniture, accessories, indoor and outdoor statuary, and Federal Express stated that it is fault... Folder and it was paid for with * * * * and complain when their not happy but... Be aware that it is exceptionally lovely, and i have bought & approximately. Be buying it from Design Toscano once mailed out 16 million catalogs a,.